(Learning) nuggets or pumpkin soup?

Yesterday, when I was visiting my parents for dinner, my mother said: “That e-learning module about safety was really pushed down my throat in a very boring and long-winded way”. My mom, born in 1948, does volunteer work in a hospital. Her story went on: “Of course, it is a challenge to make sure more than 6000 people with different backgrounds all take in information well, but in this case they really, really missed the mark”.

At that time, I could have said: “Mom, you have to read my previous blog where I talk about the extinction of traditional e-learning and the rise of ‘lean learning’.” I could have given her an explanation about the difference between push and pull e-learning. And how you can ensure that you learn as optimally as possible in both experiences. To conclude, I could tell her how we do this at YouKnow. In that case, my reaction would be something like this:

“That e-learning module that you have done was probably mandatory. They sometimes call this ‘push-e-learning’: The content is pushed towards you, so to speak. Every learner needs to go through the same material, in the same way, from A to Z. This could have been dealt with differently. Through a clever combination of varied content and interactions, an e-learning program could have seen what you already know and what you don’t know yet, and how you like to learn. This ensures the best possible outcome of your learning experience with push-e-learning.
If the content wasn’t mandatory, and the hospital wanted to encourage or facilitate its employees in learning, they best could have offered short chunks of information, also known as learning bites or nuggets. Research has shown that people learn better this way. Offering short pieces of digital information using technology is a growing trend. Get rid of all unnecessary ballast! Without ballast, you can quickly find information about how to deal with patients in a specific situation, exactly when it is necessary, on your mobile or any other device. This works in a ‘pull way’. You have to pull the content yourself. This way, the organization also gives more control over learning to the employees themselves. At my work at YouKnow, we’re also busy with these kinds of issues. We check what exactly the learning need of an organization is. We collect, together with content experts, the necessary content and determine learning objectives. We develop the content and the design the backend of the software for an optimal outcome of everyone’s unique learning experience, whether it is push and / or pull learning. In addition to your level and your learning preferences, a system can also read, for example, which content you have ‘drawn to you’; what information you find interesting. Based on multiple variables, a personal learning path can be offered to you automatically. This learning path always adapts and grows with you.”

But I assumed that this information would be a bit too much for a Monday night, so I said “oh yeah, that’s kinda annoying. Is there still some pumpkin soup?”


  1. Bas-
    22 February 2017 at 00:44

    Heerlijk pompoensoep! Maar eh dit is super interessant voor mijn werkplek. ( vroeger onze werkplek)
    Op verschillende niveaus worden bij ons protocollen geschapen, gevormd of geschreven die niet aankomen of blijven hangen bij de mensen die ze moeten gebruiken. ( of ten minste als richtlijn kunnen gebruiken.)
    Deze nuggets waar je over schrijft zijn een uitstekend middel om de kennis daar te krijgen waar en wanneer ze nodig is.

    • Chiara Krol-
      23 February 2017 at 09:25

      Hee Bas! Leuk om je hier tegen te komen! Goed om te horen dat jullie daar zo hard bezig zijn met protocollen, die waren er ‘in mijn tijd’ nog niet. Maar protocollen ontwikkel je inderdaad niet om ze vervolgens in de kast te leggen omdat ze niet aanslaan bij de medewerkers. Misschien kan je het idee van ‘lean learning’ en nuggets eens opperen bij de afdeling Opleiding en Ontwikkeling?